Refund Policy

Last updated: 06/06/2025

At Kitza Sports Australia, we want you to be completely satisfied with your purchase. Please read our policy below for information about refunds, returns, and exchanges.

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1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

• The item is faulty, damaged, or incorrect

• You contact us within 7 days of receiving your order

• The item is unused, unworn, and in original condition with tags (where applicable)

To start a return, please email us at kitzasportsaustralia@gmail.com with your order number, a description of the issue, and photos if applicable.

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2. Non-Returnable Items

We do not accept returns or refunds for:

• Custom-designed or personalised items (unless faulty or incorrect)

• Change of mind on custom orders

• Sale or clearance items (unless faulty)

Please double-check sizes, design proofs, and spelling before confirming any custom order.

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3. Refunds

If your return is approved, we will issue a refund to your original payment method. Please allow up to 5–10 business days for the refund to appear on your statement.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or faulty item).

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4. Exchanges

If you need to exchange a faulty or incorrect item, we will replace it as quickly as possible at no extra cost to you.

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5. Shipping Returns

Unless the return is due to our error, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

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6. Need Help?

If you have any questions about your order, eligibility for a refund, or how to return an item, contact us at:
kitzasportsaustralia@gmail.com